Cleverbrand's COVID-19 Response

Updated June 29, 2020

To our customers

Cleverbrand remains operational across the majority of our facilities and manufacturing partners. To ensure the safety of our staff and clients we have made some changes to our business processes:

US Customers
  • Our US shipping operations are open. Standard order processing times are between 1-3 business days. High volume orders may take longer.
  • Please note that once an order has left our facility there may be additional carrier wait times. For up to date information on carrier wait times please visit: FedEx updates.
  • Our US location is open to receive returns as of May 27, 2020. Orders placed prior to May 27, 2020 are eligible to be returned until June 27, 2020 (30-days after our re-open date). For detailed return instructions please see our Returns / Refunds page.
Canadian Customers
  • Our Canadian shipping operations are open. Standard order processing times are between 1-3 business days. High volume orders may take longer.
  • Please note that once an order has left our facility there may be additional carrier wait times. For up to date information on carrier wait times please visit: Canada Post update, for oversized packages please visit UPS updates.
  • Pick up orders are not available until further notice.
  • Our Canadian location is open to receive returns as of May 27, 2020. Orders placed prior to May 27, 2020 are eligible to be returned until June 27, 2020 (30-days after our re-open date). For detailed return instructions please see our Returns / Refunds page.

Cleverbrand is continuing to monitor the situation and we will keep everyone informed regarding any changes that must be made based off of the public health officials to ensure the health and safety of our community. If you have any questions or order inquiries please email us at sales@cleverbrand.com. A customer service representative will respond to you within 24 hours.

FAQs

Please email us with any questions or concerns at sales@cleverbrand.com. A customer service staff will respond to you within 24 hours. Our phone lines will be available from Monday-Friday between 9am – 5pm EST. For more information, please see our Contact Us page.

Yes, orders are currently being shipped by both our US and Canadian shipping locations.

Standard processing times take between 1-3 business days. High volume orders may take longer.

Canadian Orders
Orders are shipped via Canada Post. Oversized packages are shipped via UPS.

US Orders
All orders are shipped via FedEx or UPS smart post.

*Please be sure to visit the following links for updates on shipping times and operations.

Unfortunately, we are not able to offer pick up orders at this time.

We are receiving returns as of May 27, 2020 for both our US and Canadian locations. Orders placed prior to May 27, 2020 are eligible to be returned until June 27, 2020 (30-days after our re-open date). For detailed return instructions please see our Returns / Refunds page for further details.